What Our Virtual Patient Statement Specialists Do

• Generate and send accurate patient statements via mail, email, or portal
• Verify balances, adjustments, and insurance payments before sending
• Handle inbound and outbound patient billing calls
• Set up payment plans and process patient payments securely
• Respond to patient billing questions with professionalism and clarity
• Coordinate with the billing and posting teams to correct account errors
• Manage returned statements, refunds, and billing discrepancies
• Maintain HIPAA-compliant documentation and secure communication logs
• Provide weekly reporting on patient payments and outstanding balances

Benefits of Hiring Virtual Patient Statement Staff

Increase patient collections — consistent follow-ups improve recovery

Save staff time — virtual team handles statement generation & calls

Faster payments — electronic and mailed statements sent on time

HIPAA-secure workflows — data encryption and compliant communication

Professional patient support — courteous billing inquiries resolution

Scalable support — manage seasonal or volume spikes easily